Q. If I purchase a ticket to an IBG Inc. event and am unable to attend, am I able to get a refund?
A. No. We have a very strict no-refund policy. Once you have paid for your ticket, we unfortunately cannot offer a refund or transfer the funds toward a future event. If you are unable to attend, we can certainly assist with providing you the paperwork necessary to write off the purchase as a donation. Occasionally we will make an event-specific exception, which you would be aware of at the time of the purchase.
Q. If I purchase a ticket to an IBG Inc. event and am unhappy with my experience, am I entitled to a full or partial refund?
A. No. The same no-refund policy applies as to those who are unable to attend. We have several options in this case, and you may email firstname.lastname@example.org to explore those.
Q. If I purchase a ticket to an IBG Inc. event and then proceed to win a meet & greet that includes a ticket, will I be reimbursed?
A. Yes. It is our policy to reimburse the cost of the initial ticket for any meet & greet winners who have already purchased a ticket.
Q. How long will it take for my item(s) to arrive?
A. On average, handling time is approximately 2-3 business days. We ship via USPS Media Shipping out of Southern California – shipping time varies depending on your location. International shipping takes between 7 and 10 business days.